Responsible Gaming
at etv99

etv99 operates a strict minimum age policy. No person under the age of 18 years is permitted to register an account, make a deposit, or participate in any game or betting activity on the etv99 platform. This policy applies without exception to all players in Bangladesh and all other jurisdictions in which etv99 operates.

During the account registration process, all players are required to confirm that they are 18 years of age or older. We enforce this commitment through a multi-stage identity verification process:

• Registration declaration: Every new player must tick an explicit checkbox confirming they are aged 18 or above before completing registration.
• KYC document verification: We require all players to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — before processing their first withdrawal. This document is checked to confirm date of birth.
• Payment method verification: Where a player uses a mobile financial service such as bKash, Nagad, or Rocket, we cross-reference the registered mobile number with the account details provided during registration.
• Random verification checks: etv99 may request additional identity verification at any time, including from players who have been registered for an extended period, to ensure continued compliance with our age policy.

Any account found to belong to a person under the age of 18 will be closed immediately. All funds in the account, including any winnings, will be forfeited and the situation will be reported to the appropriate authorities where legally required.

Self-exclusion is our most powerful player protection tool, designed for players who feel that they need a complete break from gambling. When you activate a self-exclusion on etv99, your account is immediately suspended: all login access is removed, all pending withdrawal requests are processed and returned to you, and you are removed from all marketing communications permanently for the duration of the exclusion.

etv99 offers self-exclusion periods of six months, one year, two years, three years, and five years, as well as a permanent self-exclusion option for players who wish to close their account indefinitely. All self-exclusion periods are strictly enforced — they cannot be shortened or reversed before the chosen period expires, regardless of the circumstances. This is a deliberate design choice to ensure that the tool is genuinely effective when you need it most.

To activate self-exclusion, you may do so in one of two ways:

• Via your account settings: Log in to etv99, navigate to Account Settings > Responsible Gaming > Self-Exclusion, select your preferred exclusion period, and confirm your choice. The exclusion takes effect within five minutes of confirmation.
• Via our support team: Contact our support team at [email protected] with the subject line "Self-Exclusion Request", state your registered account username and your chosen exclusion period, and our team will process your request within one hour and send you a written confirmation.

Once a self-exclusion is active, etv99 will take all reasonable technical measures to prevent you from opening a new account or accessing the platform during the exclusion period. If you believe you have inadvertently circumvented your self-exclusion, you are obligated to notify our support team immediately. Any winnings accumulated by a self-excluded player who has circumvented their exclusion may be forfeited.

When your self-exclusion period expires, your account will not be automatically reactivated. You will be required to contact our support team and complete a reinstatement process, which includes a short responsible gaming assessment and a mandatory 24-hour reflection period before access is restored. This ensures that your return to the platform is a considered and deliberate decision.