etv99 Privacy Policy

etv99 collects personal information from you in several ways — directly when you register and use the platform, automatically as you interact with our services, and in limited circumstances from third-party sources such as payment processors and identity verification providers. Below is a comprehensive description of the categories of personal data we collect and the context in which each category is gathered.

1.1 Registration & Account Data

When you create an etv99 account, we collect the information you provide in the registration form. This includes your full legal name, date of birth, email address, mobile phone number, and any username or display name you choose. This information is required to create and uniquely identify your account, verify that you meet the minimum age requirement of 18 years, and enable us to communicate with you about your account.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent underage gambling, fraud, and money laundering, we may request additional documentation at any stage. This may include a copy of your National Identity Card (NID), passport, or birth certificate; a proof of address such as a utility bill or bank statement dated within the last three months; and evidence of ownership of the payment method you use (for example, a screenshot of your bKash or Nagad account showing your registered mobile number).

1.3 Financial & Transaction Data

Every deposit, withdrawal, bonus credit, wager, and game round on the etv99 platform generates a transaction record. We retain these records as part of your account history and to fulfil our financial compliance obligations. For mobile financial service payments (bKash, Nagad, Rocket, Upay), we record the mobile number associated with the transaction and the transaction reference number. We do not store full bank account credentials; bank transfer details are processed directly through the relevant financial institution.

1.4 Usage & Behavioural Data

We automatically collect information about how you interact with the etv99 platform. This includes the pages and games you visit, the duration of each session, the bets you place and the games you play, your search queries within the platform, and the features you use. This behavioural data helps us personalise your experience, improve our product, and identify unusual activity patterns that may indicate fraud or problem gambling behaviour requiring intervention.

1.5 Device & Technical Data

When you access etv99 via a browser or mobile device, we automatically collect certain technical information. This includes your IP address, device type and model, operating system and version, browser type and version, and approximate geographic location derived from your IP address. We use this data for security purposes (including detecting account takeover attempts), to optimise the platform for different devices, and to comply with geographic access restrictions.

1.6 Communications Data

If you contact our support team by email or any other channel, we retain records of that correspondence, including the content of your messages, the date and time of contact, and the resolution outcome. This allows us to maintain a complete support history for your account and to improve the quality of our customer service.

etv99 uses your personal data only for the purposes described in this policy and only to the extent necessary for each purpose. The following table summarises the primary uses of your data alongside the legal basis under which each processing activity is carried out.

etv99 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight — with the exception of automated fraud screening systems, which flag accounts for manual review by our compliance team rather than making final decisions independently.

etv99 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

3.1 Service Providers & Data Processors

We engage a small number of trusted third-party service providers who process personal data on our behalf under strict contractual obligations. These include payment processing partners (bKash, Nagad, Rocket, Upay, and our banking partners), identity and age verification providers, fraud detection and cybersecurity services, and cloud infrastructure providers. All service providers are contractually required to process your data only in accordance with our instructions, to maintain appropriate technical and organisational security measures, and not to use your data for any purpose other than providing services to etv99.

3.2 Game Software Providers

The casino games and sports betting products available on etv99 are powered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game powered by one of these providers, your game session data (such as bet amounts, game results, and session duration) is processed by that provider's systems. These providers are bound by their own privacy and data protection policies and are responsible for the security of their gaming infrastructure.

3.3 Legal & Regulatory Disclosure

etv99 may be required to disclose personal data to government authorities, law enforcement agencies, regulatory bodies, or financial intelligence units in response to a lawful order, court order, or legal process. We will comply with all such lawful requests. Where legally permissible, we will notify affected players of such disclosures; however, in many law enforcement contexts, we may be legally prohibited from providing such notice.

3.4 Business Transfers

In the event that etv99 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this policy, and we will notify affected players before their data is transferred and becomes subject to a different privacy policy.

etv99 uses cookies and similar tracking technologies — including local storage, session storage, and pixel tags — to operate and improve the platform. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

A cookie is a small text file placed on your device by a website when you visit it. Cookies serve a variety of functions, from keeping you logged in to your account to helping us understand how players use the platform so we can make improvements.

Strictly necessary cookies cannot be disabled, as they are essential for the platform to function. You may disable functional and analytics cookies through your browser settings or by contacting our support team. Please note that disabling certain cookies may affect the functionality of the etv99 platform.

etv99 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply to the principal categories of personal data we hold.

• Account registration data: Retained for the duration of the account relationship and for a minimum of five (5) years after account closure, to satisfy anti-money laundering record-keeping requirements.
• KYC identity documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable law or ongoing regulatory investigations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction in accordance with financial record-keeping obligations.
• Communications and support records: Retained for three (3) years from the date of the last interaction, or for the duration of any ongoing dispute, whichever is longer.
• Behavioural and usage data: Retained for up to twenty-four (24) months from the date of collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of the consent and for three (3) years thereafter as evidence that consent was validly given.

When personal data is no longer required and no legal obligation exists to retain it, etv99 will securely delete or anonymise it in a manner that makes re-identification impossible. Anonymised or aggregated data — data from which individual identities cannot be determined — may be retained indefinitely for statistical and platform improvement purposes.

As a player at etv99, you have the following rights in relation to the personal data we hold about you. These rights are available to all players regardless of location, and we are committed to honouring them promptly and without unnecessary bureaucracy.

• Right to Access: You have the right to request a copy of the personal data etv99 holds about you. We will provide this in a structured, commonly used format within 30 days of your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update certain information (such as your email address or mobile number) directly through your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw your consent and no other legal basis for processing applies. This right is subject to our legal obligations to retain certain data (such as transaction records) for a minimum retention period.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.
• Right to Object: You have the right to object to processing of your personal data where we rely on legitimate interest as our legal basis — including processing for direct marketing purposes. We will cease processing for direct marketing immediately upon receiving your objection.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

etv99 will not charge a fee for processing a data rights request unless the request is manifestly unfounded or excessive. In such cases, we may charge a reasonable administrative fee or decline to act on the request, and we will explain our reasons in writing.

etv99 takes the security of your personal data extremely seriously. We have implemented a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

• Encryption in Transit: All data transmitted between your device and etv99's servers is encrypted using 256-bit TLS (Transport Layer Security). Our platform enforces HTTPS across all pages and connections.
• Encryption at Rest: Sensitive personal data stored in our databases — including identity documents, payment details, and account credentials — is encrypted at rest using industry-standard AES-256 encryption.
• Access Controls: Access to personal data within etv99 is restricted to authorised personnel whose roles require it. All staff with access to personal data receive regular data protection training and are bound by confidentiality obligations.
• Two-Factor Authentication (2FA): etv99 supports two-factor authentication for player accounts to provide an additional layer of security against unauthorised login attempts. We strongly encourage all players to enable 2FA in their account security settings.
• Intrusion Detection: Our platform is monitored 24 hours a day, 7 days a week by automated intrusion detection systems that identify and respond to unusual activity patterns in real time.
• Penetration Testing: etv99 engages independent cybersecurity professionals to conduct regular penetration tests of our platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a confirmed data security incident, etv99 has a documented incident response plan that includes immediate containment, forensic investigation, affected-player notification, and root-cause remediation.

While etv99 implements strong security measures, no digital platform can guarantee absolute security. You also play an important role in keeping your account secure: use a strong and unique password, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect your account has been accessed without your authorisation.

etv99 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, and feedback from players. The effective date at the top of this document indicates when the current version was last revised.

When we make material changes to this Privacy Policy — for example, changes that significantly affect your rights or how we use your data — we will notify you by email to the address registered on your account at least 14 days before the changes take effect. For minor changes (such as clarifications of existing practices or corrections of typographical errors), we will update the effective date and publish the revised policy on this page without sending a separate notification.

Your continued use of the etv99 platform after a revised Privacy Policy takes effect constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should stop using the platform and may request closure of your account by contacting our support team at [email protected].

We recommend that you review this Privacy Policy periodically to stay informed about how etv99 protects your personal data. Previous versions of this policy are available on request by contacting our support team.